OUR STORY

WHERE THE HOPE BEGAN

WHO WE ARE

We are a People-First roofing company.

At Roofing for HOPE, we provide our team of specialists with the training and resources to succeed in this industry. We continue to grow and develop new ways in assisting our clients with the best professional services, in roofing and beyond.

OUR SPECIALITY

Residential & Commercial
Roof Replacement & Repairs
Asphalt Shingles, Metal Roof, Tile Roof, TPO, Torch Down,
Bitumen Roll Roofing
Rain Gutters
Standard and Custom Metal and Aluminum

ADDITIONAL SERVICES

Fencing
Exterior Renovation
Interior Renovation: Flooring, Kitchen, Bathroom, Siding
Interior Painting

WHY CUSTOMERS LOVE US

5-year labor warranty
30 years experience
Personal inspector specialist
Highest quality roofing materials
Free estimate and roof inspection
Hassle-free experience
Best value guaranteed
Plus, we give hope to those who need it most, and you have a part in it.

HASSLE-FREE INSURANCE CLAIMS

Our own personal Property Inspector specialist will be on your property to inspect and assess all damage. We will personally walk you through the insurance claim process and ensure maximum payout from your insurance company.

ADRIAN CHARLES

Founder/CEO

Our founder, Adrian Charles, had a desire to create change in the world using the marketplace as his platform. Launching his roofing company in 2015, his goal was and still is, to create a team of like-minded individuals who want to work for something bigger than just themselves. From his salesmen to his construction crew, Roofing for HOPE has become a community for people who are about more than just a job – We want to give back to our community with our time and resources and be able to act as a helping hand to those in need.

FAQS

I don’t have a leak and my roof looks fine. Could it be damaged enough to file a claim?

Yes. Hail does not normally cause a roof to leak, and it is hard to see the damage by looking at your roof from the ground. Hail does not destroy your roof, it just takes away years of useful life. You are paying monthly insurance premiums to be protected from damage and destruction. Hail typically causes damage. Tornadoes typically cause destruction. Check your insurance policy for coverage.

Someone said my roof is too old to file a claim for damage. How old is too old?

It does not matter how old your roof is. Actually, hail will damage an older roof more easily than it will a newer roof.

How bad does the damage have to be to file a claim?

Simply put, the damaged property does not have to get a hole in it to be damaged. Shingles can be dented. Metal can be dented. Window screens will probably be torn. Glass can be cracked and siding can be scraped or dented. Fences may have the stain knocked off, and the insurance company will pay to re-stain the fence.

Who should I call first?

After every storm with damaging wind or hail, it is best to call Roofing for HOPE first for a FREE inspection. We will tell you if you have damage and if it is enough to start a claim. But, if the adjuster comes out first, it is not a problem. We can confirm or refute his finding later in the process.

Why should I call you first?

We are Property Inspector Specialists. By providing technical assistance during the damage assessment process, we help the insurance adjusters with our expertise and knowledge of the construction process. As the ones who will be doing the work to restore your property, we know every detail needed to properly perform your restoration work.

When should I hire my contractor?

For a storm claim, you need to hire your contractor before you meet with the insurance adjuster. This is not like a home improvement project. The insurance company is going to try to dictate what you get, how you get it, and what they will pay for it. But, this is your property. Why not get it done by the contractor you think will do the best job for YOU? Your cost is your deductible whether the work is done by a fly-by-night or a long time professional. The key is to get the scope of work correct up front and to have someone who will go to bat for you to get you everything you have been paying your monthly premiums for, year after year.

When I call my insurance company, what should I say?

You first need to call your insurance “CLAIMS DEPARTMENT” and NOT your Agent. Say, “I had my contractor inspect my property, and they said I have enough damage to file a claim. My policy number is ____. When can I expect a call from your adjuster, and how can I get in touch with someone to check on his status?” That is typical for a large hail event.

How should I prepare for the adjuster meeting?

Make a list of everything you see that looks dented, scraped, or broken from the hail impacts. Include items such as outdoor furniture, lighting, yard art, and landscaping on your list. If the hail or wind damaged it, claim it. Also, check ceilings for stains and flooring for water damage.

Who needs to meet with the adjuster?

It is best if you and a Roofing for HOPE specialist both meet the insurance adjuster. You will have things on your list that we do not want them to miss. The Roofing for HOPE specialist will make sure the adjuster gets all the technical aspects of the damage correct. Some parts of the claim may involve building codes and construction industry requirements that the adjuster may not be aware of.

How does the payment process work?

You will typically receive your first check in the mail for a portion of the total claim amount. Once all the work is completed, Roofing for HOPE will send the final invoice to the insurance company. You will then receive your second check. If supplemental items were found to be damaged after the initial scope, there may be a third check.

What is my deductible?

Most policies now have two deductibles. One is for hail and wind damage to your roof and the second is for all other perils. MOST PEOPLE ARE NOT AWARE OF THIS DETAIL. Check the declaration page on your policy to see what your deductibles are. If the deductible is a percentage, it typically means a percentage of the total value of your property. For example, a $200,000 insured property value with a 1% deductible means you will always pay the first $2,000 of every claim.

What is depreciation?

This is the amount of the product that you have already used. For example, a 20 year warranted roof shingle that is 10 years old has been used for 50% of its life. Therefore, your first check for the insurance claim would be reduced 50%. Most people have replacement cost value (RCV) policies, which means you will still receive the depreciation amount once the work has been completed. If you have an actual cash value (ACV) policy, the depreciation amount will not be recovered by you. You will have to pay for the value you have already used in regards to that product. Check the declaration page on your policy to see what type of policy you bought.

Who will the checks be made out to?

If you have a mortgage, the check may be payable to you and the mortgage company. Call your mortgage company to find out their procedures. If you own the property outright, the checks will typically be made out to you.

How do I pay my contractor?

This depends on you and your contractor’s agreement. You can endorse the insurance checks over to your contractor or deposit the checks into your account and pay your contractor from your own bank account. At Roofing for HOPE we accept first checks as deposits for materials and final payment upon your receipt of funds from the insurance company and the mortgage company if a mortgage company is involved. These terms are general and may be altered depending on each individual case.

What if you find additional damage while replacing the roof?

During the construction process, additional damage may be discovered by our staff and a supplemental request will be made to the insurance company. This is typical and is paid with proper documentation. If you notice additional damage that was not in the initial scope of work, don’t hesitate to let us know so we can include it in the work.

What if I have damage but do not file a claim?

You typically have one year from the date of the storm to file a claim and get the work done. If you do not make this deadline you may lose your right to make a claim. We see many property owners pay for storm damaged roofs with their own money when an inspector finds damage during a real estate sale. You are paying for coverage. Why not use it?

What if I do file a claim? Will my rates go up?

Insurance companies typically raise rates based on hail damage by geographical areas. Whether you file a claim or not, your rates will go up or down based on the risk of loss in your area. The Dallas/Fort Worth area is one of, if not the, highest risk areas for hail in the United States.

What if I decide to keep the check and not do the work?

If you keep the initial payment and not perform the repair work, you will not receive the remaining portion of the claim amount and your damaged property will be uninsured. Since the insurance company has paid for the damage, you are now responsible to pay for the repairs at your own expense. You will not be paid again if another storm hits or the damage is identified during the sale of your property and the buyer or new insurer or mortgage company requires repairs be made prior to insuring or loaning money on the property. You typically have one year to get the repair work completed and still receive the final payment. Some insurance companies will extend that time for one additional year if you request the extension before their deadline to do so.

What if my insurance company tells me I have to use their preferred contractor? Do I have to use them?

The property owner has the right to choose the restoration contractor for their property. Nobody can force you to use their contractor.

What if I want to change the style, color, or quality of my roof or any other part of my property?

As long as you report your property to your mortgage company requirements or to local codes and ordinances, you can pick whatever you want.

When will I receive my material warranty and labor warranties?

At Roofing for HOPE, all warranties and final invoices will be sent to you upon payment in full.

Are there products that can save me money on my insurance premiums?

Yes! Hail/impact resistant shingles. Ask us about the products we can put on your roof that can save you up to 30% on your monthly premiums starting as soon as the products are installed.

Can I change to another type of roof altogether?

Yes! If you have asphalt shingles, you might want to consider metal, wood, tile, slate, or synthetic tiles to meet your needs and to bring a new look to your property. There will be weight considerations and possibly neighborhood restrictions but the options are many. There are also many new and interesting styles and colors of asphalt shingles to choose from.

Do material warranties require roof maintenance?

Roof maintenance is a very important part in the life of your roof. Some warranties require roof maintenance to keep the warranty valid. Annual or semi-annual roof maintenance will increase the life of your roof and has historically shown long term cost savings.

Dealing with insurance claims can be the most frustrating thing for a homeowner. Hail claims are always no-fun events. Adrian Charles and his team not only helped me battle with the incompetent adjuster, but they also helped me get my home repair covered with my insurance. His team showed up on time, knocked out our roof in a day, and it has been leak-free during the past few weeks of heavy rain! Also, Adrian did a follow up visit to ensure that we were happy with the work performed and that the integrity of the roof was sound. This was the best experience I’ve had with home repair in Texas. Highly recommended!

-Michael Panebianco

These guys are the real deal! Adrian and his team hold themselves with the utmost professionalism and will do whatever it takes to get the job done. Their “H”elping “O”ut “P”eople “E”verywhere mentality along with a strong Christian focus makes them stand out amongst all the rest! Give these guys a call for all of your roofing needs!

-Lucas Hunt

We contacted Roofing for HOPE & General Contractors after the severe snow storm. We had water rushing in through the wood panel on the roof causing leaking. The ceiling has discoloration & water spots, panel damages, & water leaks, etc. Adrian came by just in time to inspect & repair damages before the next rain storm was forecasted to save us from experiencing potentialy more issues. Big THANK YOU to Roofing for HOPE for not only being professional, timely, & accurate, but also genuinely caring about their clients! Yes, we highly recommend Roofing for HOPE & General Contractors for your next home improvement.

-Tamica Jones

Adrian and his crew were amazing. Professional throughout the whole process and made me feel comfortable and cared for. The workers worked clean and kept me informed of any issues that came up and all were very nice. Adrian kept the process painless for me and communicated everything in a manner that was professional and kind. I highly recommend HOPE roofing and would use them again in a heartbeat!

-Lori Miller

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WE GIVE HOPE TO THOSE WHO NEED IT MOST, AND YOU HAVE A PART IN IT.